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Communicate to Impress explores the dynamics of interpersonal communications. The workbook provides a series of exercises designed to improve essential communication skills.
Contents
To the Communicator Understanding the Communication Process Perception and Interpretation Nonverbal Communications Inference Interruption of the Process Managing Encounters Improving Communication (Speaker) Improving Communication (Listener) Using Effective Telephone Techniques Enhancing Verbal Articulation Preparing Oral Presentations Word Usage Tips for Effective Speaking
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